Shipping & Returns

Processing

Once your order has been placed, please allow 1-2 regular business days for processing.

Shipping Domestic

An e-mail notification will be sent to the e-mail address provided at the time of check out. The e-mail notification will include your tracking information and parcel provider. Please note: we do not ship to third parties, P.O. Boxes, and/or APO/FPO addresses.

Shipping International

At the moment, we do not ship outside of the US.

Returns

For defective items

If a product purchased is defective customer shall contact Nuele via email at contactus@nuelehair.com within 30 days of receipt of product. In order to process its request, the customer shall provide a detailed description of the defect, pictures if possible and the original order number. Nuele will replace the defective item or item’s part (ie.pump) at no charge. Nuele reserves the right to pick up any defective products from the customer to further investigate the defects in question.

Not satisfied with the product

If a customer is unsatisfied with a purchase, customer shall contact Nuele via email at contactus@nuelehair.com within 30 days of receipt of product. Nuele will offer the customer a full refund on the purchase. Nuele reserves the right to pick up any products from the customer that are deemed unsatisfactory. 

For missing items in an order

If a customer received incorrect items in their order, customer shall contact Nuele via email at contactus@nuelehair.com within 30 days of receipt of the order. Nuele will send out the correct products immediately, and reserves the right to pick up the products that were sent in error in order to have them returned back to the company.